Shipping policy

1. Order Processing

Orders are processed using our AI‑optimized fulfillment system, which automatically routes your order to the fastest and most reliable supplier available.

Processing Time: 1–3 business days
Orders are not processed on weekends or U.S. federal holidays.
You will receive an email confirmation once your order is successfully placed and another when your order ships.

2. Shipping Times

Because we operate through multiple global suppliers, shipping times may vary depending on product type and destination.

Typical delivery estimates:

United States: 7–15 business days
Canada: 10–20 business days
United Kingdom & EU: 10–20 business days
Australia & New Zealand: 10–20 business days
Rest of World: 15–30 business days

These are estimates only. Actual delivery times may vary due to customs, carrier delays, or high‑volume periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on product weight, supplier location, and destination.

Standard Shipping: Automatically calculated at checkout
Free Shipping: Available on select promotions or minimum order thresholds.

4. Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 3–7 days to appear, depending on the supplier.
Some international shipments may use regional carriers once they enter your country.

5. Multiple Shipments

If your order contains multiple items, they may ship separately to ensure faster delivery. You will receive individual tracking numbers for each shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties.

These charges are not included in your purchase price.
Customers are responsible for any applicable fees upon delivery.

7. Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window:

We will investigate with the supplier and carrier.
Lost packages will be replaced or refunded according to our Refund Policy.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.
If you need to update your address, contact us within 12 hours of placing your order.